RIGHT OF WITHDRAWAL


Recognition of the right of withdrawal:

To this end, all those "natural or legal persons acting in a sector outside of a" will be considered consumers and / or users, in accordance with the provisions contained in article 3 of the Law for the defense of consumers and users. business or professional activity ".

Exercise period: Within 15 working days (from Monday to Saturday) from the receipt of the purchased products, consumers and / or users can exercise the right of withdrawal, consisting in the return of the purchased goods to Canary Islands Luxury SL In this regard, it is understood as a working day every Monday, Tuesday, Wednesday, Thursday and Friday that is not a holiday, according to the official calendar in force at the place of delivery of the goods.

Requirements for exercising the right of withdrawal: To proceed with the return of the product, it must be in perfect condition, new, it must not have been used, as long as it does not go beyond the simple verification of its good condition and its functioning and with all the elements that make up the product (manuals, accessories, gifts, giveaways, promotions, etc.). If the product is returned without its original packaging, it may suffer a depreciation. However, it is also possible to return products that have a manufacturing defect, that have been incorrectly delivered or that do not correspond to those purchased through our website. FOR HYGIENE REASONS, IT WILL NOT BE POSSIBLE TO MAKE ANY RETURN OR REPLACEMENT OF INTIMATE PRODUCTS .

Method of return or return of services: The return of the product will be made by shipping to Canary Islands Luxury SL at the following address:





Canary Islands Luxury SL
C.Reyjavik n°22

Urb. Benimar 38679

Costa Adeje - Tenerife - Spain



To manage this dispute, including sending the returned products, you can contact us by phone at +34642796365 or send an email to info@tenerifesurprise.it. To this end, the return procedure will begin when the withdrawal document is sent by fax or e-mail, together with the proof of purchase of the products, within the established deadline.

Together with the product, the Withdrawal Document must also be sent, duly completed, according to the model attached to these General Conditions.

Once the product has been received by Canary Islands Luxury SL, and verified that the conditions for exercising the right of withdrawal are met, within the maximum term of 14 working days, Canary Islands Luxury SL will refund the purchase price of the returned product, using the same method in which the payment was made. If the payment was made through a deposit account, the User must indicate a current account into which to make the return payment.

Consequences of exercising the right of withdrawal; shipping costs: The consumer will not suffer any penalty following the exercise of the right of withdrawal.

The consumer will return the purchased product to Canary Islands Luxury SL and will receive a refund of the amount paid, to which the shipping costs of the returned product will be deducted, unless it was the consumer who returned the same at his own expense.

However, in cases where the purchased product (s) shows a manufacturing defect (s), it is / have been incorrectly delivered (ii) or does not correspond to what was purchased on our website (iii), the amount paid will be refunded in full, after verification of such circumstances, within the term of 30 days.

Exclusions of the right of withdrawal: In accordance with current legislation, purchases of products consisting of the following are excluded from the right of withdrawal:

1. Contracts for the supply of goods whose price is subject to fluctuations in the financial market relations that the entrepreneur cannot control.

2. Personalized or custom-made products for the customer: contracts for the supply of products made according to the consumer's and user's specifications or clearly personalized, or which, by their nature, cannot be returned or can deteriorate or expire rapidly.

3. Contracts for the supply of audio and video recordings, discs and computer programs that would have been opened by the consumer and the User, as well as computer files, provided electronically, capable of being downloaded or reproduced with immediate effect for their permanent use .

4. Contracts for the supply of newspapers, periodicals and magazines.

5. Contracts for the supply of services whose execution has begun, with the agreement of the consumer and the User, before the expiry of the term of seven working days.

6. Betting Agreements and Lottery Services.

7. For reasons of hygiene, INTIMATE PRODUCTS cannot be returned or replaced.

APPLICABLE WARRANTIES
Recognition of the guarantee in favor of consumers and users: The products offered on our website have the guarantee established in the general law for the defense of consumers and users, so that Canary Islands Luxury SL, as the seller of the same, is liable for this towards our Users under the conditions recognized by current regulations.

Lack of conformity of the product: The guarantee will cover situations in which there is a lack of conformity of the acquired product, meaning as such that the product does not meet the conditions established in article 116 of the law.

Terms of the Warranty Period: The warranty covers products purchased by users who are consumers and / or Users, in accordance with the legislation in force, and by entrepreneurs who carry out the trade, whether they are natural persons or legal persons.

The warranty period begins to run when the product is delivered to the user and will remain in effect for a period of two (2) years for consumers and users and for one (1) year for entrepreneurs.

During the first six (6) months of this term, it is assumed that the lack of conformity of the product already existed at the time of delivery; must, starting from the sixth month, prove to the user that the lack of conformity of the product was not caused by actions, omissions or lack of adequate maintenance.

Delivery of the purchase invoice: When requesting the guarantee from Canary Islands Luxury SL, it is necessary to provide a copy of the invoice and delivery document of the purchased product.

Contents of the guarantee: The guarantee of the purchased products may consist in the repair, replacement, price reduction or termination of the purchase contract of these.

In the event that the repair and replacement of the products represent equally balanced and reasonable options, both for the technical and for the economic aspect, the User can choose between both.

In any case, the repair and replacement of the product will be free for the User, since Canary Islands Luxury SL will be responsible for the total costs necessary for the provision of the guarantee, including the costs of transport and / or shipment of the products, the costs of parts or labor or anything else necessary to restore the conformity of the product.

The repair or replacement of the goods will be provided by Canary Islands Luxury SL as soon as possible, taking into account the nature or usefulness of the goods and, individually, as regards the products subject to warranty that must be repaired by the manufacturer of the same. , so that we can manage these operations as quickly as possible.

During the duration of the repair or replacement of the asset, the warranty period will be suspended. This suspension will begin when the product is made available to Canary Islands Luxury SL and will be maintained until the replaced or repaired product is made available to the user.

In the event that in the six (6) months following the delivery of the repaired product the defects initially occurred again, Canary Islands Luxury SL will be responsible for the repair, which is assumed for the same reason, unless proven otherwise.

If the product has been repaired or replaced and after delivery it continues to suffer from lack of conformity, the User may request the replacement or repair (which has not been carried out) of the product (unless it is disproportionate), the price reduction or termination of the contract, as required by law.

Notwithstanding the foregoing, a non-fungible asset cannot be replaced by others.

The User may request the reduction of the price or the termination of the contract when the replacement or repair of the product cannot be requested, or could have been done within a reasonable period of time. However, the termination of the contract will not intervene in the event that the lack of conformity is of minor importance.

In any case, the price reduction will be proportional to the difference between the value that the product would have had at the time of delivery if it had been in conformity with what is indicated in the contract and the actual value at the time of delivery.

Warranty process: The User will have a period of two (2) months to inform about the lack of conformity of the product from the moment it occurred. After this period, however, the warranty will continue to cover the product and the lack of conformity, but the user will be responsible for the damage that this delay may cause or has aggravated.

When the product is made available to Canary Islands Luxury SL, the User must fill in an RMA document and attach it, duly signed, to the product, indicating the lack of conformity attributed to the product and send all the documentation to:

Canary Islands Luxury SL
C.Reyjavik n°22

Urb. Benimar 38679

Costa Adeje - Tenerife - Spain

When we receive the product, we will send the User a document that justifies it, indicating the date and the cause of the lack of conformity alleged by the User. In the same sense, together with the repaired or replaced product, the User will be given a dated document that records the operations performed or that a new product is delivered. In any case, the User may contact the manufacturer or producer of the goods purchased on our website, for the purpose of the latter to assume responsibility for the guarantee of the product he has produced or produced, provided that, in his opinion, he directs the claim for Canary Islands Luxury SL is impossible or involves an excessive burden.

Commercial guarantee: Many manufacturers provide a commercial guarantee on their products, which will be independent and in addition to the guarantee offered by Canary Islands Luxury SL. In such cases, the User will be informed whether the application of this guarantee is necessary or not.

Exclusions: Excluded from the guarantee are faults or lack of conformity of the product deriving from:

Undue handling by the User, blows, alterations, negligence, misuse or lack of maintenance of the product.
Exposure of the product to extreme atmospheric conditions or atmospheric pressure, humidity or exposure to humidity of the product; unless the technical specifications of the product have declared its resistance to these conditions or has been specifically dedicated to its use in such conditions.
Wear deriving from normal use of the product, at the end of its useful life or from the exhaustion of its components.
Products that have been the subject of accidents, disasters or affected by natural elements, such as fires, earthquakes, floods, storms, etc.
Damage caused by the user's actions, fault or negligence, such as falls, impacts, misuse, deformation of the product, improper opening of this or any other form of alteration of the product.
Products that have been intended for the user for purposes unrelated to their normal use or that have been used differently from the manufacturer's specifications and have suffered damage.
Products manipulated by the user or by third parties, as well as those that have undergone changes in their original configuration.